All about
security:
your account and our app

Use your Porte debit account with confidence!

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Scan me! scan me - Savings Account

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Protecting your information and keeping your money safe is our top priority at Porte®

Protecting you and keeping your money safe is our top priority at Porte®

Whether you have a Porte Spending Account or optional Savings Account, all funds on deposit are FDIC-insured1 up to $250,000 through Pathward®, National Association, Member FDIC.

Security features to protect your money

  • Transaction alerts

  • Card lock

  • Virtual Cards

  • An EMV chip

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Transaction alerts Get notified every time your card is used, so you can act quickly on any suspicious activity.
Card lock and unlock in-app Worry less about unwanted charges when your debit card is lost or stolen.
Virtual Cards These are unique sets of card numbers, expiration dates, and security codes that are linked to your Porte Account, adding an extra layer of security for your sensitive information.2
An EMV chip An EMV chip in the debit card to reduce fraud and make payments more secure.
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A secure mobile banking app you
can trust

A secure mobile banking
app you can trust

When you use the Porte app, there are many layers of protection.

1Porte is a mobile finance app, not a bank. Banking services provided by Pathward, Member FDIC.

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Set a private password and PIN for login.

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Rely on industry grade encryption each time
you access the app.

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Enable facial
recognition at login.

Download the mobile banking app to openabsolute image - Saving Account an account

QRcode-savings account Scan me!

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Porte is a mobile finance app, not a bank. Banking services provided by Pathward, Member FDIC.
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FAQs

Call Customer Support at 1-800-267-7080 as soon as you are aware of, or suspect, fraud on your account. One of our representatives will gladly assist! You can also file a dispute directly in the app by navigating to “Support & FAQ” in the app. However, if you think your card has been compromised or you are unable to locate it, please report it as lost or stolen immediately.

If you are still able to access the app, look for Change Password inside “Your Profile” in the app menu, located under “Edit Profile Info”. If you’re locked out of your account, contact Customer Support at 1-800-267-7080 for assistance.

The best advice is to use the built-in security features available in the app! In addition to setting up a username and a strong password, create a PIN to make sign on more secure. Stay on top of important transactional account information by turning on push notifications, which can alert you about your balance, transactions, monthly statements, and overdrafts. Toggle these to “ON” inside the “App Settings & Notifications” menu. You can also set up Virtual Cards to shop online more securely. Finally, remember that you should always be mindful of who has physical access to your device as well.

  1. Once your identity is verified and your account is registered, your funds on deposit in your Savings account are FDIC insured up to $250,000 through Pathward, N.A., subject to certain conditions including regulatory requirements for FDIC pass-through insurance and the aggregation of all funds held on deposit in the same capacity at Pathward, N.A. Pathward, N.A., may place your funds at one or more participating FDIC-insured banks (www.pathward.com/programbanks). FDIC insurance protects against the failure of Pathward, N.A., not the failure of Ouro Global, Inc. (“Ouro”). Ouro, a financial technology company, is not a bank and is not FDIC insured.

  2. You may request up to six (6) active Virtual Cards. Virtual Cards are subject to the same fees, limits, terms, and conditions as your Account. See your Deposit Account Agreement for details.

  • Apple® and the Apple logo® are trademarks of Apple Inc., registered in the U.S. and other countries. The App Store is a registered trademark of Apple Inc.

    Google Play and the Google Play logo are trademarks of Google LLC.

    Porte is a mobile finance app, not a bank. Banking services provided by Pathward®, National Association, Member FDIC. 

    Porte is a deposit account established by Pathward, N.A., Member FDIC, pursuant to a license from Visa U.S.A. Inc. Certain products and services may be licensed under U.S. Patent Nos. 6,000,608 and 6,189,787. Card can be used everywhere Visa® debit cards are accepted.

    Porte is a registered trademark of Populus Financial Group, Inc.

    Populus Financial Group, Inc. engages in money transmission services as an authorized delegate of Ouro Global, Inc. (NMLS ID: 932678). State licenses, disclosures, and complaint information may be found here www.netspend.com/help/licenses

    © 2025 Ouro Global, Inc. 

    Copyright © Populus Financial Group, Inc. 2025. All rights reserved.